Delete your STYLCO account
STYLCO is in beta. We will notify you inside the app of any material change before it takes effect.
In the app
Open the STYLCO app, then: Account → Account settings → Delete my account. The app asks for your password or for Google sign-in again, then shows the store credit and points you will lose before you confirm.
Before you delete
- Customers: the account cannot be deleted while you have an order that is not yet delivered or cancelled, a return or exchange that is not finished, or a cash refund we still owe you. Wait until it is done, or cancel the order.
- Stores: the account cannot be deleted while the store has open orders or any balance in its wallet (available, pending or reserved). Finish or cancel the orders and request a payout, or contact support.
The app and this page check these rules and tell you before you confirm.
From this page
If you cannot use the app, sign in here with the same account and confirm the deletion. The same rules as in the app apply.
or
Signed in as
What is deleted
- Your profile: name, email address, phone number and photo, and your consent record.
- Your addresses, cart, wishlist, measurements and the stores you follow.
- Your reviews and their photos, your notifications, and your device identifiers.
- Your fitting room photos and results, return request photos, and your other uploaded files (a store's product photos stay with its hidden products and past orders).
- Your store credit (wallet) and remaining points: they are cancelled and not refunded.
- Your referral code and referral history, and the short-lived counters linked to your account.
- The sign-in account itself.
What we keep, and why
- Orders: kept for 10 years for accounting, without your name, phone number, email address, address or account identifier ("Deleted user").
- Invoices and credit notes: kept for 10 years for accounting with the name, phone number and address printed on them, as accounting records require; your account identifier is removed.
- Return requests and promo code use: kept with their order, without your notes, photos, contact details or account identifier.
- A referral you took part in: kept for fraud prevention without your account identifier (a coded device identifier only).
- A record that the account was deleted: the date, counts and the store credit and points cancelled, with no personal details.
- If you are a vendor: your store is stopped and its products are hidden; the store's name, earnings, payout records and invoices are kept for accounting; its contact details, documents and location are deleted.
If a deletion is interrupted, it is finished automatically within about an hour. Database backups are overwritten within 8 weeks.
Details are in the Privacy Policy (1.7 Retention period and 1.8 Your rights). Any question: support@stylcomarketplace.com.