Customer Terms of Use
STYLCO is in beta. We will notify you inside the app of any material change before it takes effect.
2.1 Acceptance
By using the STYLCO app you agree to these terms and to the Privacy Policy. You must be 18 years of age or older. When you create an account you confirm this with a tick, and we record the version of these terms and of the Privacy Policy that you accepted and the time. When we change them, the app shows you a summary of the changes and asks you to accept the new version before you continue.
2.2 STYLCO's role
STYLCO is an online marketplace that displays products from independent stores, and STYLCO handles receiving orders, delivering them, collecting payment and issuing the invoice.
2.3 Your account
You are responsible for the accuracy of your details and for keeping your password confidential. Confirming your email address and completing your name and phone number are required before ordering. We may suspend abusive accounts (fraud, repeated refusal of orders, abuse of stores).
2.4 Orders
- Prices are in Jordanian dinars. The binding price is the one displayed at the moment the order is confirmed (including any discount in effect at that time).
- After you order, the store confirms that the items are available. If an item is not available, it is removed from the order, the amount is recalculated and we notify you, and you may cancel the rest. If the store does not confirm within the deadline, the order is cancelled automatically.
- You receive an invoice after the order is confirmed.
- Current order limits: 3 orders per day, up to 250 dinars per order.
- One order may include items from stores in different governorates. Delivery then takes 1 extra day(s), and an inter-governorate delivery fee may apply; the time and any fee are shown before you confirm the order.
- You can cancel an order before it goes out for delivery.
- Returns and exchanges follow the Returns and Exchange Policy. A return requested within 24 hours of receipt is refunded, as you choose, as store credit (at once) or in cash (our support team contacts you to arrange it). An exchange within 48 hours of receipt is made by delivery, for a new delivery fee paid in cash to the courier (nothing when the store is at fault: the store pays it), or at the shop when the store is a physical shop that accepts it.
2.5 Payment and delivery
Payment is cash on delivery. Delivery fees are shown before confirmation according to the governorate, and the total shown when you confirm is the total you pay. Delivery times are estimates. If orders are repeatedly refused on delivery, we may suspend the account (2.3).
2.6 Store credit (wallet)
Purchasing credit inside STYLCO only: it cannot be withdrawn as cash or transferred to another person, and it may have an expiry period shown in the app. It can be used up to a set percentage of an order. Money refunded to you as store credit for a return does not expire and is not under that percentage (Returns and Exchange Policy 3.5). If you prefer, you can choose a cash refund instead when you request the return. We reserve the right to freeze the credit if fraud is suspected.
2.7 Discount codes, referrals and points
They are subject to the conditions of each offer (duration, minimum, number of uses). We may cancel rewards resulting from fraud or returns.
2.8 Content and reviews
Reviews are available only to those who bought and received the product. Offensive or misleading content, or photos of other people without their permission, are prohibited, and we reserve the right to hide such content.
2.9 Artificial intelligence
"Fitting room" pictures show the pieces on models generated by artificial intelligence, not on real people. They, and every picture marked "AI-generated preview", are for illustration only and are not a guarantee of size, colour or appearance. The reference is the first real photo, the description and the size chart. The fitting room does not use your photo.
2.10 Advertising
Some products, stores and banners are paid for by stores, and are marked with the word "Sponsored".
2.11 Intellectual property
The STYLCO name, its logo and the app's design are owned by STYLCO. Product photos are owned by the stores they belong to.
2.12 Limitation of liability
STYLCO is a marketplace that presents the products of independent stores, and each store is responsible for its products and for their matching their description and photos. In every case STYLCO's liability is limited to the value of the affected order, and STYLCO is not liable for any indirect or consequential loss or loss of profit, except where the law does not allow liability to be limited or excluded, and without affecting your mandatory rights as a consumer.
2.13 Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Zarqa have jurisdiction over any dispute.