Returns and Exchange Policy
STYLCO is in beta. We will notify you inside the app of any material change before it takes effect.
3.1 Time limit
You can request a return within 24 hours of receipt, from: My Orders → the order → "Return or report a problem", or via WhatsApp +962 79 676 0160. An exchange can be requested within 48 hours of receipt (3.6).
3.2 Reasons
| Reason | Photo required | Whose fault |
|---|---|---|
| The item is different from the photos | Yes | The store |
| I received a different size from the one I ordered | Yes | The store |
| The item is damaged | Yes | The store |
| I received a different colour from the one I ordered | Yes | The store |
| The size does not fit me | No | Yours (with an exchange offer if the store allows it) |
| Other | Written description | Depending on the review |
STYLCO collects a returned item at no charge to you; the original delivery fee of the order is not refunded. A return caused by the store is recorded on the store's record.
3.3 Conditions
The item must be in its original condition, unused and with its tags. Underwear returns are not accepted for hygiene reasons, unless the item is damaged or different from the order.
3.4 Review
The support team reviews the request within 2 business days at most and the product is collected. You receive a return invoice (credit note) that states how you are refunded.
3.5 How you get your money back
When you request a return you choose how you want the money back (required), and the app shows your choice again when the return is approved:
- Store credit: the amount you paid in cash for the returned item is added to your STYLCO wallet in the same step as the approval, automatically. It is your own money held as store credit: it does not expire, it is not held back by the wallet's maximum balance, and the usual limit on the share of an order that store credit may pay does not apply to it, so it can pay a later order in full.
- Cash: nothing is added to your wallet. Our support team will contact you to arrange the cash refund, by CliQ, in cash with the courier or in cash at the store, normally within 3 days of the approval. The app shows the amount, and tells you when it has been paid.
- The original payment method: when STYLCO accepts electronic payments in the future, an order paid that way can be refunded to the same method. Today every order is paid in cash on delivery, so this choice is not offered.
Whichever you choose, any part of the item that you had paid with store credit or points comes back as store credit or points.
3.6 Exchange
Exchanging the size or colour is available within 48 hours of receipt, subject to availability, for stores that allow it (stated on the product page). You choose how:
- Delivery exchange: a courier brings you the new piece and takes the old one. Exchanging the item requires a new delivery fee, paid in cash to the courier; the app shows the amount before you send the request (the fee of your city, a fixed amount or free, as STYLCO sets it), and you receive a delivery invoice for it. When the reason is the store's fault (different from the photos, wrong size, damaged or wrong colour), you pay nothing: the store pays the delivery fee.
- Exchange at the shop: only for stores that are physical shops and accept exchanges in the shop. The app shows the shop's address, map and opening hours. You can exchange directly at the shop within 48 hours of receipt by showing your order number; the shop confirms the exchange in its app. After the 48 hours the request closes automatically. There is no fee.
The store can refuse an exchange with a reason; you can then ask for a return within its time limit.