Privacy Policy
STYLCO is in beta. We will notify you inside the app of any material change before it takes effect.
1.1 Who we are
The STYLCO platform ("the Platform" or "we") is an online fashion marketplace in the Hashemite Kingdom of Jordan operated by STYLCO, with its address at Al-Batrawi, Zarqa, Jordan. For privacy matters, contact: support@stylcomarketplace.com or WhatsApp +962 79 676 0160. Website: stylcomarketplace.com.
1.2 Data we collect
| Data | Purpose |
|---|---|
| First and last name, email address, phone number | Creating the account and contacting you about orders |
| Profile photo (optional, only one you upload yourself) | Showing it on your account |
| Delivery addresses and governorate | Delivering orders and calculating delivery fees |
| Your acceptance of the terms and this policy (the version and the time), and your choice about offers and news notifications (and the time you made it) | A record of your consent |
| Orders, invoices, returns and exchanges (with the refund method you choose, and for a cash refund how and when it was paid), wallet balance, points and referrals | Fulfilling orders, returns and exchanges, accounting, fraud prevention |
| Wishlist, search history, products you viewed, stores you follow | Improving the experience and the "Picked for you" section |
| Body measurements (optional: height, weight, chest, waist, hips, inside leg, foot length), entered by you | Suggesting your size; you can change or delete them in the app at any time |
| Reviews and their photos | Publishing them under your account name on the product page |
| Return request photos | Reviewing the request only (seen by the support and management team) |
| The pieces you choose in the "Fitting room" and the pictures made of them on AI-generated models | Showing you the illustrative picture, see 1.6 |
| Device identifier for notifications (up to 3 devices), app language | Sending notifications in your language |
| Crash reports and usage analytics (for example screens opened, products viewed, orders placed), linked to your account identifier | Fixing errors and improving the app |
| Feedback you send with "Send feedback", and the screenshot if you attach one, with the app version, device type, operating system, language and screen | Replying to you and fixing errors (seen only by the support and management team) |
| Vendor data: store name, logo, store type (physical shop or online store), address, governorate, store location on the map (required for a physical shop), opening hours, commercial registration (optional), settlement details | Running the store and paying earnings. A physical shop's address, map location and opening hours are shown to customers on its store page; an online store's address is never shown |
Your phone's location: if you allow it, the app uses your phone's location on your phone only, to suggest your city and address in the address form and to show stores near you on the map. STYLCO does not store your coordinates; we keep only the city, governorate and address that you choose and save.
We do not collect payment card data. Payment is currently cash on delivery. Signing in with Google gives us only your name and email address; we do not store your Google profile photo. We do not use the advertising identifier and we show no third-party ads.
1.3 Legal basis
We process your data to perform our contract with you (orders), to comply with the law (invoices and accounting records), and with your consent where required. Offers and news notifications are off unless you tick "Send me offers and news" when you sign up or turn them on in the settings; we record your choice and its time.
1.4 Who we share your data with
- The store you ordered from: the order number, the items it sells you and the delivery city, so it can prepare them, and your return or exchange request for those items (the reason, your note and the refund method; never your contact details, and the store cannot open your photos). The store does not see your name, phone number, email address, full address or invoice; STYLCO delivers the order. When you exchange in a shop, you show the shop your order number.
- The STYLCO team (management, support and delivery), each according to their permissions. For example, the courier sees your name, phone number and address to deliver an order or a delivery exchange, and our support team contacts you by phone or WhatsApp to arrange a cash refund.
- Service providers: Google Cloud and Firebase (hosting, database, sign-in, notifications, crash reports, analytics, app protection and artificial intelligence), and Typesense (product search; it holds no personal data other than search terms).
- Official authorities upon a legal request.
We do not sell your data to anyone.
1.5 Transfer of data outside Jordan
Our providers have no data centres inside Jordan, so your data is stored and processed in:
- Doha, Qatar: the database, photos and most operations.
- The European Union (Germany and other EU countries): artificial intelligence for product photos and for fitting room pictures on AI-generated models, and product search.
- The United States: sign-in (Firebase Authentication runs only in data centres in the United States) and artificial intelligence tools for vendors' product photos and for creating AI-generated models.
- Google services without a choice of region: Firebase Cloud Messaging (notifications), Firebase Crashlytics (crash reports), Google Analytics for Firebase (usage analytics) and Firebase App Check (app protection) may be processed in the United States and other countries where Google operates (Google, "Privacy and Security in Firebase", read on 12 November 2026).
Artificial intelligence receives only product photos (without people) and AI-generated models, never a photo of a customer or of any real person.
1.6 The fitting room uses AI-generated models only
- The fitting room shows the pieces you choose on models generated by artificial intelligence. They are not real people.
- STYLCO does not collect or process customers' personal photos with artificial intelligence at this time. The fitting room does not ask for your photo. Before that ever changes, we will update this policy and ask for your explicit consent first.
- The resulting pictures are illustrative, generated by artificial intelligence, and do not show the actual fit or size.
- No one but you can see your pictures: neither the STYLCO team nor the vendors. They are deleted automatically after 7 days, or immediately when you tap "Delete my photos" or delete your account, and they are not used to train artificial intelligence models.
1.7 Retention period
| Data | Period |
|---|---|
| Account data (profile, addresses, wishlist, measurements, notifications, store credit and points) | Until the account is deleted |
| Orders | for 10 years for accounting, even after the account is deleted: without your name, phone number, email address, address or account identifier |
| Invoices and credit notes | for 10 years for accounting, even after the account is deleted: with the name, phone number and address printed on them, as accounting records require, without your account identifier |
| Return requests | With their order, without your notes, photos or contact details once the account is deleted |
| Return request photos | 90 days after the return case is closed |
| Promo code use | With its order, for accounting, without your account identifier |
| A referral you took part in | Without your account identifier, with a coded device identifier, to stop the same phone from collecting referral rewards twice (fraud prevention), for for 10 years |
| The record that an account was deleted (date, counts, store credit and points cancelled; no personal details) | for 10 years |
| A store's name, earnings, payout requests and vouchers, and its AI and advertising invoices | for 10 years for accounting; the store's contact details, documents and location are deleted with the account |
| Feedback you sent | Until the team deletes it; without your name and email and without the screenshot once the account is deleted |
| Fitting room pictures (on AI-generated models) | 7 days |
| Device identifiers for notifications | Until you sign out or delete the account |
| Crash reports (Firebase Crashlytics) | 90 days |
| Database backups | Up to 8 weeks, then overwritten |
1.8 Your rights
You have the right to access your data, correct it, request its deletion, withdraw your consent, and object to marketing. You can delete your account yourself from: Account → Account settings → Delete my account, or from the web page https://stylcomarketplace.com/en/delete-account. An account cannot be deleted while it has an order that is not yet delivered or cancelled, or a return or exchange that is not finished or a cash refund we still owe you, and a store's account cannot be deleted while the store has open orders or a balance in its wallet (request a payout or contact support first); the app and the page tell you this before you confirm. For other requests: support@stylcomarketplace.com. We respond within 30 days.
1.9 Marketing notifications
They are sent only if you turned them on (see 1.3), up to a set maximum per week, and not during night hours. You can turn them off at any time in the settings, without affecting your order notifications.
1.10 Age
The app is intended for people aged 18 or over. When you create an account you confirm that you are 18 or over.
1.11 Security
Encrypted connections, limited access permissions for each role, a log of administrative operations with the staff member who made them (store and product approvals, review moderation, delivery fees, order changes, settings, wallets, payouts and staff roles), daily backups. No system is completely secure. We follow a written incident procedure, and we will notify you and the competent authorities of any breach as required by law.
1.12 Changes
When we change these terms or this policy, the app shows you a summary of what changed and asks you to accept the new version before you continue; we record the version you accepted and the time.